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OVERVIEW
- Trustworthy software data enabling best-in-class software audit preparedness
- Thousands of applications recognized across a hybrid IT environment
- Data-driven decision-making extended across organizational borders
- Finance and security department reporting requirements met proactively
- Quick and thorough support from Xensam
THE CUSTOMER
LähiTapiola
Finnish LähiTapiola mutual group offers non-life, life, and pension insurance services, as well as investment services. The group has around 1.6 million owner customers and 3,800 employees.
3,800
Number of employees
THE Challenge
Summarize:
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Perplexity AIUnreliable inventory, leaving the team audit-vulnerable
Before partnering with Xensam, LähiTapiola struggled with data accuracy and quality. Their previous tool produced inconsistent software inventory that changed daily. Application data was also faulty, displaying applications as installed that had been removed months ago. For Sanna Portaankorva, Service Manager at LähiTapiola, this was a serious concern.
“Having worked with software auditing for many years prior, I knew that our SAM data before Xensam was not good enough to provide in a software license audit.”
— Sanna Portaankorva, Service Manager, LähiTapiola
Costly integrations and limited application coverage
LähiTapiola’s previous provider used a connector-based platform model, meaning access to important applications came at extra cost. Oracle support was unavailable without purchasing an additional connector at a price that was too high to justify. This limited their ability to integrate with necessary IT systems and get a comprehensive view of their environment.
Slow and unreliable support
Support queries to their previous provider sometimes went unanswered for weeks. There was constant turnover in their assigned contact person, and when responses did arrive, partners were often unable to locate the root cause of issues inside the platform.
LähiTapiola needed reliable software inventory, full application coverage without hidden costs, and a support team that actually responded. Pricing transparency was also a deciding factor. With their previous provider, understanding the true cost of the platform required multiple rounds of negotiation. Xensam’s approach was different from the start.
“With most SAM providers, you must negotiate 5 times before you understand what you’re actually going to pay. With Xensam it was different. Their sales rep told us directly how much the platform would cost, and that made me excited.”
— Sanna Portaankorva, Service Manager, LähiTapiola
Trustworthy data and audit readiness
With Xensam agents installed across the organization, LähiTapiola saw an immediate improvement in software discovery and inventory quality. They were able to identify thousands of on-premise and SaaS applications across their hybrid IT environment and gain access to a wider range of data, including detailed information on servers, system information, vendors, and software End of Life (EOL) data. The result is greater control over their IT environment and genuine preparedness for a software license audit.
“Now, we can trust the data we see. We have peace of mind if a software audit takes place.”
— Sanna Portaankorva, Service Manager, LähiTapiola
Active Usage data enabling smarter decisions
Xensam’s Active Usage data enables LähiTapiola to track and analyze actual software usage per application down to the minute. This supports data-driven decisions about installations, access, and spend optimization.
“With Xensam’s Active Usage data I can support my decisions on application licensing with actual utilization data.”
— Sanna Portaankorva, Service Manager, LähiTapiola
Full application coverage, no hidden costs
With Xensam, LähiTapiola has comprehensive visibility across their software estate, including vital business applications like Oracle, with no additional connectors or modules required. All proprietary features are included, enabling confident decisions about cost, utilization, and compliance.
SAM data across the organization
With reliable data available, LähiTapiola’s Service Manager can now share accurate software information across the organization, meeting reporting requests from the finance and security departments and extending the impact of SAM beyond the IT team. The team also has more productive meetings with external hosting partners and server managers, using comprehensive visibility to discuss specific installation metrics and maintenance matters efficiently.
“When I make decisions on limiting application installations, I have data to support it.”
— Sanna Portaankorva, Service Manager, LähiTapiola
Fast, reliable support
Implementation was smooth, and day-to-day platform use is supported by quick and thorough responses from Xensam’s support team — a significant contrast to their previous experience.
“With Xensam, support comes quickly. We never experienced that before.”
— Sanna Portaankorva, Service Manager, LähiTapiola
“Having worked with software auditing for many years prior, I knew that our SAM data before Xensam was not good enough to provide in a software license audit.”
Sanna Portaankorva
Service Manager
