Xensam Recognized as a Sample Vendor in the Gartner® Hype Cycle™ for I&O Automation 2024 and Hype Cycle for ITSM 2024

Xensam has been recognized by Gartner® in both their 2024 Hype Cycle™ for I&O Automation and 2024 Hype Cycle for ITSM. This speaks to Xensam’s innovative offering to data-driven enterprises, encompassing both support for digital transformation initiatives relating to automation and efficiency, as well as mature IT Service Management practices that interlink with organizational Software Asset Management programs.  

“Automation is at the heart of our Product Roadmap. Our latest innovation is a low-code Integration Platform preconfigured to connect with 5,000 systems to automate data sharing. It helps populate ITSM where data is normally lacking. We are proud to see our platform's contribution recognized in the market, particularly in ITSM and I&O Automation. This aligns with our mission to extend the use of SAM data beyond the IT department, making it beneficial for the entire organization.” 

- Oskar Fösker, CEO at Xensam 

What is the Gartner Hype Cycle?  

Gartner’s Hype Cycle aims to help customers stay up-to-date and informed on the maturity and business value of new technological advancements. In evaluating different technologies, it recognizes mature sample vendors in providing services to the market.  

"When new technologies make bold promises, how do you discern the hype from what’s commercially viable? And when will such claims pay off, if at all? Gartner Hype Cycles provide a graphic representation of the maturity and adoption of technologies and applications and how they are potentially relevant to solving real business problems and exploiting new opportunities."

- Gartner 

The Hype Cycle identifies five critical stages of technology innovation and helps organizations “avoid adopting something too early, giving up too soon, adopting too late, or hanging on too long.”

According to Gartner, these are the five stages: 

“The innovation trigger starts when an event, like a technological breakthrough or a product launch, gets people talking.

The peak of inflated expectations is when product usage increases, but there’s still more hype than proof that the innovation can deliver what you need. 

The trough of disillusionment happens when the original excitement wears off and early adopters report performance issues and low ROI.

The slope of enlightenment occurs when early adopters see initial benefits and others start to understand how to adapt the innovation to their organizations. 

The plateau of productivity marks the point at which more users see real-world benefits and the innovation goes mainstream.”

Source: Gartner Hype Cycle for Infrastructure and Operations, 2024

Xensam Named in Gartner’s Hype Cycle for I&O Automation 2024 

Automation is key to improving the value, efficiency, and agility of infrastructure and operations. The Hype Cycle for I&O automation supports I&O leaders looking to adopt technology that supports automation and its benefits across the organization.

The inclusion of Xensam’s Software Asset Management technology in the I&O Hype Cycle speaks to the significant benefit that SAM programs can offer in automating IT infrastructure management. This includes automating inventory and discovery of SaaS and on-premise software across IT environments, software cost calculation and allocation across business departments, identification and removal of unused applications, and automating reporting on critical metrics like software cost, malware, effective license position, and more.  

In addition, a SAM platform offers direct advancements in automating and decreasing the workloads placed on SAM and IT managers by automating many manual tasks, freeing them up to focus on higher-level strategic objectives. This also lowers technical barriers to entry by making the SAM function more accessible to non-technical users.  

SAM technology also provides I&O leaders the opportunity to show their contribution to organizational financial goals through concrete data on software cost savings and cost avoidance. 

“I&O leaders who struggle to convey the business value their teams, investments, and tools provide should leverage SAM tools to fortify their position. The tools can directly and quantifiably reduce software costs and company risk due to noncompliance, demonstrating value in clear financial terms.” 

- Gartner  

Xensam Named in Gartner’s Hype Cycle for ITSM 2024 

While IT Service Management (ITSM) and Software Asset Management (SAM) typically sit in separate roles, a mature SAM program has much to offer ITSM objectives. Synchronization between ITSM and SAM processes can enhance both. 

“By integrating SAM capabilities into ITSM frameworks, businesses can achieve a holistic approach to managing IT assets, aligning operational performance with business strategy, and positioning themselves as industry leaders in IT service excellence."

- Joel Sanderi, Product Manager at Xensam

Xensam’s Software Asset Management technology provides unique opportunities for intersecting with ITSM objectives, including streamlining asset management, tracking and identification of AI applications used, providing IT data for project and change management efforts, and enhancing IT support services by providing teams with a record of hardware and software ownership and consumption. 

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.”